Hands-on support
Reach people who know your exact appliance and stack — not a generic ticket queue. Remote help when something's off.
Hardware warranty
Every node and chassis is covered. Hardware faults under warranty are repaired or replaced — no fine-print runaround.
Node replacement
If a node fails, we ship a replacement and walk you through the swap. On Cluster, the other nodes keep serving.
Health monitoring
We watch appliance health signals and reach out when something needs attention — often before you'd notice.
Managed updates
OS patches and platform updates are handled and tested for the appliance, so your platform stays current and stable.
Onboarding
We help you get your first apps deployed and your team comfortable in the dashboard.
What's covered
Every appliance, every node.
Exact warranty terms and response windows are confirmed in writing during scoping — sized to how critical the appliance is to your business.
Response posture
How we respond when something breaks
Questions
The things people ask first.
If I self-host, am I on my own?
No. That's the point of ComputeBay — you own the hardware and data, but support, warranty, and monitoring come with it.
What happens if a node dies?
We ship a replacement under warranty. On Cluster the remaining nodes keep your services up while you swap it in.
Do you touch my data?
Only with permission, for support. Your workloads and data live on your appliance — we monitor health signals, not your content.
Who updates the software?
We manage OS patches and platform updates for the appliance. You manage your own apps and deploys.
Still deciding
Ask us anything before you commit.
Book a demo or send a question — we'll walk through exactly what support looks like for your business.